DISAPPOINTED

Disappointed, I have gone from pillar to post for clear feedback on my loan application. I initially app**** on the 14th of September via online banking, I have been to the branch called the call centres and to date nobody is able to give me clear feedback with regards to what the hold up is... I urgently need the funds I submitted all relevant documentation on the initial application, the consultant also uploaded the documents, I keep getting an sms to accept the offer, every time I click option 1 I get a call and the consultant wants to start a new application because they cant see any offers on their side. I called the Personal loans helpdesk they told me on their end I still need to accept the offer, I don't have any offers when I check on the online banking portal. What does it have to take?