Disappointed

I am disappointed one of Nedbank customers laid a ***** case as per fnb against my name due to a payment they had no received on my side. The payment was received but no updates were given to fnb I now sit and wait after countless emails back and forth with my bank that I need a clearance letter from Nedbank I've been in constant communication with Nedbank and to my luck no response. This has affected so many of my other things I need to do and get nedbank doesn't give two ****s. I am disgusted in their client service as it's very poor and they do not care who they implicate at all.