Disappointed

I am very disappointed with Nedbank Brooklyn Mall. I went there to open a businesses account. The banker missed our 1st appointment (health issues I understand), no cancelation was done, went to the bank no one could assist me in opening a business account. The 2nd appointment he was late, he didn't assist me with everything. Referee me to a teller to assist with internet banking. Went home only to find that my account doest reflect money in or out, I went back and I was told that business accounts do not notify. I called the banker he kept referring me to the gallery's with no help at all. I decided to close the account. I went to kwagga branch, I changed the banker and was assisted with sms notifications, I was also told that I can't have an app, kwagga branch said I can go there'd, they will assist with that. I happened to forgot my ID at Brooklyn mall, I went bank and was made to queue with bankers for ID card that I forgot. Worse service ever, that time I was thinking of moving my salary to nedbank as well, but if one will get the same service like Brooklyn no.