Disappointed

I'm very disappointed in their services. I activated my internet banking on Friday and I visited the branch on Saturday and they assured that all is sorted out. I have a deadline transfer for tomorrow and onlt to find out now that the sms system was deactivated and I need to consult a branch to activate same . I was there on Saturday why didn't they do it. I have to do a urgent transfer before tomorrow when will I be able to go to the branch , im working I don't have time to go to branches everytime. What's wrong with you people