disappointed

Good day Nedbank,

I have opened a Nedbank Current account for my Small Business. Account details was registered on my CSD profile a week and a half ago. As off today, my CSD profile has not been updated, as CSD is waiting for verification from the bank. I have visited the branch, phoned the call centre, with no one that can assist me. As mentioned to the branch manager, which had no idea what I was talking about with regard to CSD, this is the most pathetic service I have ever received from any institution. Which make it even worse, I was a Nedbank staffmember for 12 years, and never have I given this level of services to clients. If this is the level of service you guys give, how can we refer any new business or prospects to you? For a branch manager, which is supposedly the leader of a team, to not know what I am talking about.....WOW WOW WOW. When mentioned that I am losing out on business and tenders, manager quickly told me she can do nothing about it.

Well done Nedbank, you have outdone yourself, and really showed me and other clients (that was in the Bank and sat for more then a hour), that service is not a priority..

Be sure, I will never ever refer any of my friends, or family to Nedbank.

PS; I visited Nedbank Langeberg Mall in Mossel Bay