DISAPPOINTED!!!

I have been banking with Nedbank for over 10 years and lately their service has been extremely disappointing. I had my renewal debit card sent to the wrong branch last year, a branch that I had NEVER done any banking at or opened any account there. I was not called to ask which branch I would prefer it being sent to. I was just sent an sms to say my card is it at the branch and I need to collect it. I had called the Nedbank Call Centre only to be told that I will have to request for my card to be sent to another branch at MY OWN COST of R185.00 The lady assured me that this will be rectified for future renewals. However, this month I have been sent reminder sms's again for my credit card that had been sent the same incorrect branch!!! Why don't your'll ask your customers where they would like their cards sent? Or give the option of delivery via post? Other banks certainly have that option. I think I would rather change my bank than to go through this again and again, because customer service is not your priority!