Disappointed

<p>My Nedbank credit card had an unauthorized debit from google. I called into the customer service Centre to enquire but I only managed to have my card blocked and asked for the card to be dropped off @ Eastgate but now the card is sitting in Protea Gradens Mall. Upon calling I asked if the transaction can be returned I was told I'd have to speak to the ***** department. I held for like 20mins only to have my call picked up by a very rude lady and I was told I had a google account (of which I know of, but was closed a month ago) so the transaction needs to be disputed. My call was transferred to dispute department and I held for an additional 15mind until I hung up. Sent an email to customer care when the rep**** asking me to complete a document and send it back, the document isn't attached!!! I am really disappointed in Nedbank. For some reason I don't seem to ever get any proper service. I feel like I am dealing with amateurs. There's a card sitting in branch I didn't request for it to be sent to and an amount of 63,68EUR still missing from account!!! </p>