Disappointed

I am extremely disappointed with my interaction with the Branch Manager at Nedbank Windermere KZN branch, considering that the staff has such excellent attitude towards the client. I spoke to the manager 06/01/2025 in the presence of my dad with regard to the bank charges and she advise the teller to send the necessary details to her email and she will follow up and give me a call. She also advise that the number will be from a 010 number. I went to the branch on 09/01/2025 and was advised that the branch manager is awaiting for a response from the head office. To date I have not yet received a phone call with my query.