disappointed

good day, Im highly disappointed with the service i received from nedbank. on the 3/06/2019 i app**** for a loan it was pre-approved the same day i received a call from a consultant to finalize the loan offer, sent documents to sign and everything. tuesday no feedback on the 5/06/2019 made a follow up was told its pending due to employment confirmation. on the 12/06/2019 was told to send the employment confirmation letter which i did no feedback no nothing till i made a follow up again was now told that they waiting for feedback from the team leader