Disappointed

Im like so appalled by the level of service I'm getting regarding my insurance claim .

Can someone please tell me what this means

"Here is our banking details as discussed :- absa cheque account number ********** 960, absa edenvale, branch code 632005. R750.00 excess to be paid for repairs. Use your name and surname as referance. Kindly email proof of payment to ********** Who is SLS I've gotten no feedback no quotes nothing just a SMS to pay like really from a big company this is bad.

Please fix this for frogs sakes