disappointed

So I have/had a funeral cover with Nedbank and because they had not received a premium for the month of July they decided to double debit me in August unfortunately there was no money in my account at that time so I incurred charges. R300 to be exact. I contacted Nedbank and asked why they did that they asked me to log a complaint, after doing so Veshni Gya Client Services Administrator rep**** to me and told me that it was a normal case that clients are double debited without their authority its just how they do things??? I then went on to say if its not in writing then the fact that other people have been ignoring it doesn't mean I will..... since then there has been no response.

I'm not rich but I have three accounts with Nedbank and they are so dismissive and their customer care is not up to standard