Disappointed

First experience I reopened my bank card and the wrong ACC number was activated, had to wait a week to access my salary.

Second time I needed my bank statement emailed to me, the receptionist asked 3 different consultants who all said it could not be done. I asked to speak to management and then boom, it could be done.

Third time I wanted to open an investment acc and two different consultants told me I would need to have R500 in my acc fore to be able to do that. One day I go to open my daughter's acc and I mention I want to save her money for next year and boom consultant tells me opening an investment acc would have been a better option. I tell her I have been told it couldn't be done unless there was a R500 amount in my acc. She says "bull sh#£@" and gets it done to start debiting from my next pay.

Forth time was that acc I went to open for my daughter and was told I would get it in 2-3 days. I went there after a week and consultant said she could not see a card on the system even though she can see it was app**** for, I ask for an acc number as I had to deposit money into the acc following day as I was getting paid. The next day I went to the ATM to deposit it said"acc number is wrong" a week later I go there as I still had not received a message and it was now two weeks later, weeeeeeeh I told them to cancel it! I have never experienced such useless customer care in one company one branch, all ****** ***********!

Whoever trains that staff needs to be fired!