Disappointed

Yet again I'm left disappointed and upset with the service received. This isn't the first time I've had this happen. I received a phone call a few weeks ago from Keshnie informing me that I qualify to upgrade my account to platinum. She was friendly and the pitch was great, I was advised that I will receive my cards shortly. I made her aware that I previously i had a problem as my surname on my card was captured as my ****en, yet I've been married over 8 year's and my cheque card is printed correctly, but the others is incorrectly printed. She advised she will check and ensure it doesn't happen again. I also requested a credit limit increase . I then received a message advising the credit limit increase was unsuccessful and i can call in to query it. I was then told they reviewed it on the incorrect info and i should resubmit. Eventually the limit was increased, but not on the requested amount, even though the affordability check was done with Keshnie. I was then told, i must resubmit again in a month's time. Today i went to the bank to collect my cards with my husband, he is a secondary card holder. To my frustration, I received two gold credit cards and he received two platinum cards. This was a total waste of time and petrol i was advised by the bank clerk there is nothing they can do, i need to take it up with the call centre. This is unacceptable, one time is not ok, but understandable, but over and over again is truly disappointing.