Disappointed

I’m so disappointed at how I’m being treated by Nedbank, I’m a private client that doesn’t have a private banker. When i call them about anything i never get answers

I called them on Friday because an amount of R14000 was deducted from my account with ref SARS, that amount is still not minuses on my SARS debt though and SARS can’t give answers on whether they are the ones who deducted until the money reflects on their side. I then called Nedbank to double check if it’s really sars that deducted or maybe a **** (Nedbank ref number ***2) they promised to investigate and get back to me, on Saturday i called again same story. It’s Monday today the money is still not showing by SARS and no answer from Nedbank

The person who is supposed to be my private banker told me he no longer works at my branch, i sent them an email and asked to be allocated a new banker nothing. I’m so disappointed and can’t wait to change banks