Disappoint

I am not happy with the service I received at Nedbank. I app**** for overdraft and the 29th of December 2023. I was then told by the consultant Hlobisile Madonsela that assisted me that I was approved for R18 600. She asked me to send her two copies of my pay slips. On the 2nd of Jan I got the email that my application has was declined. What I do not understand is that from R18 600 that I was approved for, couldn't they just have reduced to any other amount instead of declining? I've been banking with them since I was at school but when I need help, they are not there. Even my bond they declined it in 2017 and FNB approved it. Two years down the line they offered me a lower interest rate, so I had to move my account from FNB back to Nedbank. I should have just stayed with FNB because you are not helpful at all.

Regards, Precious