NC
Ntabozuko C

1 reviews | Active since Feb 2017

01 Feb 2017, 09:07

Disapointing Service

<p>In January 2016 I opened a fixed 12 months deposit account with Nedbank and when I went to Nedbank to enquire about it in November 2016 i was told that there was a problem with my investement account the money is not reflecting but is shows that it was deposited to the account, and then i told them that they must just transfer that money back to my account number but until today Nedbank hasn't transferred my money back to my account they sending me back and forth at the mall of Africa branch</p>

0
Replies (2)
Nedbank
Nedbank's reply01 Feb 2017, 12:34
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

NC
Ntabozuko C's update02 Feb 2017, 15:09
Reviewer Update

Thank you and i'm still waiting for your resolution manager to contact me.