Disabled person NO SERVICE NEDBANK

I would like t report that a DISABLED person, that can barely walk was ******, of her Money and Card <br> At the ATM on Thursday in Pretoria. The ******** withdrew all her cash and money , she immediatly reported this and even has a case number and now the BANK Refuses to reimburse her! AS She has INSURANCE agains things like these it is the banks responsability to HELP people that has been ****** of their money at ATM's and especially people that ar disabled. THE BANK MANAGER at GEZINA Branch has the adacity to ask Amelda to walk down a level of STEPS to go and see her, she is too lazy to come up to the floor to see amelda that can barely WALK and is in a wheelchair or walks with help of a walking stick?? They refuse to issue a new bank card and they are RACCIST!!! THis person has been ****** of all her money so bad that she's already in arrears in her account , when are they gonna wake up?? WHO IS GONNA Take responsability and help this client?? she has insuranc,e followed procedure and all they can say is SORRY WE CANT Pay you back/ BULL it doesnt work this way!! My friend was ****** of R18000 on his bank card that was cloned and the bank paid it back! I want some ACTION please!!!