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Elmarie M

1 reviews | Active since Nov 2017

17 Nov 2017, 17:43

Disability Claim

I have submitted my claim the 3de of October 2017. I have sent numerous email, phoned the claim department with no success. When I phone the sales department, they answer their phone in seconds, but when it comes to claims stage, they do not even answer the phone or any email.

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Replies (6)
Nedbank
Nedbank's reply20 Nov 2017, 09:12
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

EM
Elmarie M's update24 Nov 2017, 08:52
Reviewer Update
Seems like Nedbank is not prepared to help me. I have submitted all the document weeks ago, seem like the consultant lost all the documents. I am still waiting for the assessor to phone me. There has been no movement on this claim since i have logged my first request.
EM
Elmarie M's update24 Nov 2017, 09:07
Reviewer Update
There was no movement on my claim and i have sent all the document. Get the assessor to phone me.
EM
Elmarie M's update24 Nov 2017, 14:12
Reviewer Update
this is not good enough, i want to speak to the appointed assessor
EM
Elmarie M's update24 Nov 2017, 16:10
Reviewer Update
I am still waiting for the assessor to phone me, as i have submitted all the document twice.
EM
Elmarie M's update27 Nov 2017, 10:13
Reviewer Update
I am still waiting for the assessor to phone me, as i have submitted all the document 3 time.