RG
Ruda G

1 reviews | Active since Mar 2009

18 Jul 2016, 10:02

Dinosaur Nedbank

<p>Nebbank has doen it again! I never have to use Nedbank other than for cash withdrawels and Internet Banking - for which I pay a handsome amount every month. But oh boy when you need them please start running beacause they cannot assist, despite gladly collecting monthly fees from your account. I needed a 3-month bank satement for visa application purposes which has to be in English. this Nedbank cannot do and a call must be logged to their IT division. Can you beleive it????? Other bank customers can indicate on the intrenet banking platform which language the statements must be prited in, but not Nedbank. after holding on for 17,5 minutes, I finally put the phone down. the Sandton branch could not assist either. I therefore insist that ALL internet banking fees that Nedbank has so gladly collected, be paid back to me for NO SERVICE rendered. Nedbank steels your money this way. Be careful, do NOT bank with Nedbank.</p>

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Replies (1)
Nedbank
Nedbank's reply18 Jul 2016, 10:05
Official

Dear Ruda,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team