DB
Dorothy B

1 reviews | Active since Dec 2010

01 Oct 2015, 14:40

Dinosaur bank website

With my internet banking at Standard Bank and FNB I can print out a statement of my account with the bank's logo on it and my name and account number, thereby proving that that actually is my account but with Nedbank internet banking all I can print is a copy of the savings statement with only the account number, no name. So how can I prove that that is my account???? When I phoned your call centre to email a proper statement to me I was told that they cannot do that and that I have to go into a branch for it. Welcome back to dinosaur banking Nedbank. Why do I bother to do internet banking if I still have to get into my car and go to a branch to get a proper statement. I will definitely be transferring my funds to other banks and closing my account at Nedbank.

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Replies (1)
Nedbank
Nedbank's reply01 Oct 2015, 15:59
Official
Hello dotb,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team