Digusting and Lying Service from Nedbank

I purchased a Cell C 1G data bundle on the Nedbank App for R149 on 29.01.2019. The money was deducted off my account but I did not receive the data. I called Nedbank and was told that it would take 3-5 working days to resolve, since they had to log a case with service provider. I called 3 times and received the same answer that its still active. However its now way past 5 working days and I am still waiting for my refund or the Data. I called again on 6.02.2019 and was told by a Consultant by the name of Bongeka that it will be resolved on the day as her manager was now investigating why it has not been resolved. She also promised to call me back the same day. I believed her and unfortunately it was a lie. I am still left with no Data and R149 less in my account. I am totally disgusted by this terrible service and am considering switching all my accounts from Nedbank. I have been with Nedbank for almost 30 years and this shoddy service is unacceptable. I'm am absolutely fuming and disgusted by Nedbank. ## By the way I have had to purchase 4 x R49 data just to stay connected with my family since waiting for this issue to be resolved. The deductions on my account will prove it.