Digital channel Fail - Looking to move from Nedbank

About 10 days ago i used the Nedbank App, their digital channel, to open two "Banking for Kids" accounts, I submitted the birth certificates etc. and 10 days later I have heard nothing. I call the call centre, I get transferred without being told I'm being transferred. Then they can't get the "ApproveIT" sent to my phone, which works fine for online purchases I might add, so they can't verify me and therefore can't help me. So it looks like that after 21 years with Nedbank I will be looking to move to a bank where the digital channels actually work.