Difficult to understand

<p>I have a home loan with Nedbank for the last 6 years and want to change my statements so i recieve them by e mail but the operator doesnt understand what I want.She askes me what adres is my home registered to but after telling her 5 times she still doesnt understand,SERIOUSLY ITS NOT THAT DIFFICULT,Just to change a simple think is to diffucult for some people.When i asked to speak to a supervisor she puts the phone down.Please is there someone who can help</p>