Did not expect this from Nedbank

I was phoned by Nedbank to renew my card. I said yes thank you, please deliver it to THE GROVE branch. 2 weeks later I received an SMS saying it is at FESTIVAL MALL branch. So I drove the 45minutes to kempton Park because I did not want to complain and have to wait for the card. <br> <br> For 30minutes I stood in a line of about 12 people that LITERALLY only moved 1 meter so I left. This is unacceptable. It was delivered to the wrong branch in the first place and then having to wait there for so long and then not even being helped. I can not believe the service was so bad