Did Nedbank become an SOE? That will explain the useless pathetic client service

I logged a call with Nedbank in the beginning in of June 2018 (REF: ********** 1) regarding confirmation messages on transactions going to the incorrect mobile number. Up until today I have not yet received any feedback even tough I made a few attempts to get feedback.

Do we the client, mean nothing to Nedbank. My transactions are being sent to an incorrect mobile number displaying my private information and Nedbank could not give a sh*t. I have proof of this.