Deteriorating Service from once-great Nedbank

Deteriorating service from Nedbank. The Private Messaging service on the internet banking website used to work wonderfully. Now that the website is being upgraded, I asked a question there two weeks ago,but no answer. Before that I asked the branch by email,also no answer. So I have been waiting a month for a response on trusted communication channels,and I could be losing money because of it. I am not the banker,I have other work,I dont expect to have to follow up TWICE and still no result. Not from Nedbank,whom I used to give 5 stars. No, do not call me, I am busy and do banking in writing on confidential channels only. Phones are not safe. I am janmconradie at gmail dot com.