Deteriorating Service at all levels.

My credit card was recently hacked and purchases of R38000 made by the *********. The ********* had intimate details of my account including the outstanding balance, the last 3 transactions, my wife's ****en name and the fact that my brother has an account in the same branch. He was so clever that he was able to fool me into giving him the PIN of my credit card as he claimed to have already blocked it. He carried out all the correct protocols so competently I was prepared to give him a 5/5 rating. As I had also been careless in giving the ********* my CC PIN, Nedbank only refunded me 50% of the loss. I blocked all my and my wife's cards immediately since I called back the number he called me from immediately and found it was not a Nedbank number. I afterwards called my personal banker to order new cards. A few days later I was called by an agent purporting to be from a courier company, asking where the cards should be delivered. I refused to tell her as my confidence in calls with bank agents was shattered. I told her to tell my personal banker to contact me. This did not happen and I could not get her directly on the phone being always put through to the contact centre. On a second call from the courier (they ignored my request) I told them to deliver to the nearest branch which was in George. A week later I got an SMS telling me that only some of the cards had arrived. 2 days later I phoned that branch only to get through to the contact centre who had to call the branch to find out whether the remaining cards had arrived. They could only tell me the number of cards waiting for me. We then asked them what precautions they took to prevent seniors like us from becoming Covid infected. They assured us we would be given priority. On arriving at the bank we were kept waiting in a queue for 30 mins. When we were admitted to the bank, we were kept waiting for another 50 mins. before getting to be served. My wife received her credit and debit cards but I received 2 debit cards and no credit card. 3 weeks later after several frustrating calls with the contact centre I find there is no credit card waiting for me in the system for a reason I cannot understand since the call quality on their telephone system is so bad. I, in the meantime sent 2 reminder emails to my "personal" banker without getting a reply. I have been with Nedbank for over 40 years and never has it been so poor in service although it has been deteriorating over that whole period. I'm not surprised that it scores the worst of all the major banks on your system.