DESTROY OF NEW CHEQUE CARD

Our cheque card expired late last year and a replacement card was sent to Centurion Maill branch and not our branch in Gezina. We received a sms informing us the card is there. This is not our branch and it is difficult to to collect from there. We not using card often as most of the times we swipe American Express if needed. Last weekend we needed to swipe the normal cheque card and remembered it expired so my husband went to Centurion Mall to pick up card but was informed that the card was destroyed because he did not collect in time. I mean what the hex? How can they destroy card without notifying us they going to destroy if not collected within a certain time. They ordered new one and send to our branch at Gezina but they expect me to pay R120 for the replacement? I refuse I did not destroy the card or lost it. It was expired and need to be replaced. The person responsible for the destroy of card must pay the fee I refuse then I move my account and they can keep their renewal card.