Despicable Service

I opened a My Goals Plus account on the Nedbank Money App on 31 December 2024, I opted for my cards to be delivered to the Locker at the Newcastle Mall in KZN within 5 to 7 Business days.

3 Weeks go by and a Consultant from Nedbank calls and tells me that my cards are inside the Newcastle Mall Bank branch, so I go to the bank on 17 January 2025, the lady there then tells me that my cards are not there, they where sent to Sandton, however she will find out what is going on and let me know.

Days go by without any feedback so I contact Nedbank on Wednesday 22 January 2025, they then confirm my cards have not been delivered to Newcastle, the Consultant contacts the Courier company and calls me back to tell me that delivery to the Newcastle Locker has been arranged, I go onto the app and see now it says 2 to 3 Business Days for delivery.

Friday 24 January 2025 another Nedbank consultant calls and ask why my cards are still inactive, I explain the entire story, she then says she escalated the matter for me and I should have my cards by Monday 27 January 2025 or latest Tuesday 28 January 2025.

I sent a mail to the complaints department and STILL NO FEEDBACK!

It is now Monday 03 February 2025 and I still have no cards!

Once again the tracking on my cards on the app are no longer available, yet I have received no cards and no communication.

This is absolutely UNACCEPTABLE!!