Despicable service

App**** a credit card 1st January 2019 and to date I haven't received a response from Nedbank on the status of the application. I was asked for my bank statement and ID but I've been a Nedbank Gold Cheque Account customer for CENTURIES. Why could they not extract this data on my profile? I'm very disappointed with the service. 16 days later and still nothing... Atrocious service