Deposited R2 000.00, machine jammed, no receipt

I went to the Nedbank ATM in Alberton, Voortrekker Street, done all the necessary steps on the machine, deposited R2000,00 in the machine, next moment the machine made a bad noise, Staff was still inside the Bank, Bank was already locked, even before the 13H00, I was asking for help, no one came out, I did not received a receipt to show that I deposited the R2 000.00, know the money doesn't show in the client bank account that I paid the money, I don't have proof, except the people that saw that in the Branch what happened, there excuse come back on Monday, the ATM where I paid the Money in, I took a photo of the machine where I deposited the money in Terminal No K500, I even phoned the emergency number, they also informed me that they cannot assist me and that I have to go back to the Branch on Monday, my husband is working in the Security Industry, I am medically bored and are not allowed to drive, as I get seizers, bad way for Nedbank Staff not to even try to assist, just screaming behind the closed doors that I have to come back Monday and that is that. Strange that the Branch Manager left early, \What happened to the R2000