Deposited money that was swallowed by the Nedbank ATM.

So on Monday i went to deposit money into my bank account at Benmore and the Nedbank swallowed my funds. Called in their call center hoping that my funds will be returned. But was attended by an *********** agent by the name of Melissa Mc Cabe, narrated my story and clarifying how urgent my query needed to be attended to, but I was given a very cold customer service the agent showed no empathy nor the sense of wanting to assist. She told me about the 24 working hours turnaround time despite having articulated how urgent my query was.

After realizing how reluctant she was about helping me, I then requested her to give me her full names but she refused and to my surprise my call was subsequently trransferred to her manager. I don't know what influenced her decision to take me to her line manager, but I can only make assumptions.

One being the fact that her manager is black so she can handle me, two being the fact that only black speak to the blacks. I honestly found this racial influenced and ******. As if I was gonna be assisted, unfortunately her *********** manager Mthembu didn't show any interesting in helping me, she sounded very tired and not willing go an extramile to ensure that my query is attended to. In all honesty I've never experienced such a distasteful customers service in my whole entire life. I've had the same encounter with Standard Bank but my query was attended to with a sense of urgency and was not given the run around. Well today marks a day and have not received my funds. I even went an extra mile going to their branch at Sandton City mall hoping that I'll walk out a happy client but was also attended to by a rather rude consultant who showed not interest in helping. Am written this complaint with a sore heart. My heart is bleeding, how dare you Nedbank give your clients such a bad customer service?

Am gatfol by the fact that I told them that if they do not assit me on time I'll escalate this to the obandsman and Hello Peter and was gladly given the go ahead to do so. Meaning this is a norm. Am convinced that Nedbank employees are taught to treat us this poor. I want my money back and my account being deactivated. I cannot afford to do business with such a mediocre bank. To everyone thinking to switch to Nedbank I dare you not to even try. Nedbank is such a ******* bank with a distasteful customer service.

Imagine having to not rock up at work because Nedbank does not want to give you your R300 transportation money that was swallowed by its machine, the same money which i worked hard for, I mean how cruel and inconsiderate is that?

😡😡😡😡😡😡😡😡😡😡