Deposit not reflecting in account

Someone recently (20.7.20) deposited a small amount of money in my account. I received the pop and then the notification sms from the bank. However I never received it. I enquired from the bank and they confirmed the transaction. They offered to send a statement which reflects this payment, but there was nothing on the statement. I called back and again they sent a statement and again the transaction was not reflecting. I decided to forget it. I became angry when I noticed on the Nedbank app that I have been charged R60.00 for these two statements that absolutely was of no use. I then decided that I will not leave it. I need an answer. I sent an email to the email address provided but I was just ignored. I have not had a response. My reasoning is, if the bank takes R10.00 from all their clients once a month. They will make a fortune because noone will complain about a R10.00! Now i am complaining because it is not acceptable to just take money from clients