deposit benefit removal from my account

I am currently holding professional banking account with nedbank and i always had free deposits to my account and i only realized that they removed teller deposits and only left with ATM deposits, why on the earth you guys dont inform customers that something is removed from benefits, you guys have been sending messages and mails for fee increase blaw blaw but why on the earth dont inform that i am no longer have these benefits which i use to have? due to this i had to pay more than 1000 rands which is too much to accept, iam really disappointed and now i am even thinking to close my whole portfolio with you guys because lack of service and communication of removal of benefits that is discarded with out notifying . who the hell is responsible to the money i lost now