EV
Edwin V

1 reviews | Active since Jul 2011

18 Nov 2015, 13:12

DEPOSIT AT INTELLIGENT ATM

Good Day <br> <br> We received a claim on the 25/09/2015 for a deposit that was made at an ATM of which the transaction was cancelled because the machine was faulty. As per the process we logged a query with our ATM department via a fax. We received a communication that the method of sending a query is via an email which required us to resend the query. <br> <br> We apologise for the delay. <br> <br> For further details please contact me on *** <br> <br> Regards <br> Jabulani Khumalo<br> <br>

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Replies (1)
Nedbank
Nedbank's reply18 Nov 2015, 16:26
Official
Hello edwinv,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards
Client Experience Team