DENIED TO GIVE ME THE MONEY PAID TO WRONG ACCOUNT

I WENT TO PAY THE R25000.00 CAR DEPOSITE ON 06/01/2016 AT 15:26 ON ACCOUNT NUMBER: ***. AFTER THE DEPOSITE IS CALLED THE PERSON ON CEL NUMBER: *** TO CONFIRM AND THE PERSON SAID HE WILL CHECKE AND CALL ME BACK BUT HE DIDN'T CALL AND I CALLED HIM BUT THERE WAS NO ANSWER AND I WENT BACK TO THE BRANCH BUT THE BANK WASE CLOSED ALREADY. WENT TO NETBACK IN THE MORNING ON 07/01/2016 AND I WAS THE 3RD ON LINE. WENT TO THE BULK TELLER WHO ASSISTED ME BUT THE NAME OF: FIKILE MTHIMUNYE TO ASK IF SHE CAN GIVE ME THE MONEY BACK AS THE PERSON IS NOT ANSWERING THE CALL OR CHECK AND PUT A HOLD ON THAT ACCOUNT. SHE CALLED HER TEAME LEADER: SENDO OSTHUIZEN AND SHE SAID SHE CAN'T HELP ME I MUST GO TO POLISTATION TO OPEN THE CASE AND I ASKED HER TO CHECK IF THE MONEY IS THERE AND PUT A HOLD WHILE I M GOING TO POLISTATION BUT THEY DENIED. I DON'T KNOW WHY BECAUSE I HAVE ALL THE NECESSARY DOCUMENTATION TO PROOF THAT I AM THE ONE WHO DEPOSITED THE MONEY. YOUR HELP WILL BE HIGHLY APPRECIATED.