DELIVERY TO WRONG ADDRESS

Good Day.<br> I am very disappointed with the service that i received from Nedbank Greenbacks in regards to my order that I placed on 25/9/15. I placed an order for coffee sachets and made sure that I placed the correct delivery and billing address on the order form. I received a call from the courier company wanting to know where my business was in order to deliver my order, except they were at the business that i left over 6 months ago. I call Greenbacks on 12/10 and after speaking to very unfriendly lady I was cut off, not sure whose fault. I call on Wed14/10 and after telling my whole story to a gentleman was told that as I have a personal banker(which I have not had for at least 5 years but he insisted that I have to talk to that department in order to find out where my order was. I then called back and spoke to the complaints dept and after telling my story to the 3rd person I was given a reference number and told that I would be contacted within 48hrs. Nedbank made the error by delivering my order to the incorrect address and yet I am being inconvenienced through your incompetence and having to wait 48 hours to