Deliberate Time Wasting

Good day,

I would simply like to convey my mere disappointment at the service of the staff at Nedbank.

I called the credit card department from the Branch in Voortrekker Bellville for a credit increase on the morning of 28/09/2017 between 08:30 and 09:00 and requested a credit increase and the person did all the affordability checks with me. Requested my consent to get my bank statement which I provided.

I then received an SMS and gave the 6 digit code to the consultant on the line.

The following day I received an SMS from Standard Bank 08:44 29/09/2017 confirming that they have forwarded my details to Nedbank IDX Ref No. ********** 9.

On the 03/10/2017 at 07:32 I received an SMS from Nedbank again to forward my Bank Statement, Name, Username and ID to **********

I then went to the Branch again between 08:30 and 09:00 and did not receive any assistance in that time period and left due to time constraints.

Today I went to the branch again in Voortrekker Bellville and was assisted by a consultant at counter five ticket E100 between 14:20 and 15:00. I advise her what was happening and also requested to change my bank details and provided her with the bank statement of my Standard bank account and the letter from the Capitec Branch which confirms my new bank details with a stamp from Capitec Bank and she advised that they cannot use that document which contains all the necessary details. She also went and printed me a statement of my credit card which took more then 15 minutes to do so instead of forwarding my bank statement to their credit card department. That is now 4 business days of my time wasted in trying to change my bank details on my credit card and wanting to increase my credit limit.

Last year between March and June I paid a bulk amount on my credit card and somebody went to freeze my account, so that my debit orders did not go through.

I am very livid now at the service.

I will keep Nedbank liable for any/all additional fees, damage to my credit profile and my inconveniences should my payment on the 25/10/2017 not go through as I tried to provide them with my new bank details and they refused to accept it.

Regards, Franki7775