Deliberate *******s.

I have had an indemnity sent to Nedbank on the 10th of January by FNB and Capitec for the recovery of my funds from Nedbank in a ***** incident that I had on my FNB business account (reference number ***) and my Capitec personal account (reference number ***) to date nearly 10 business days later I still don’t have my funds. Nobody at FNB or Capitec can explain why Nedbank is delaying refunding me or tell me what the **** is going on. I don’t understand how a simple refund of funds needs to take any longer than standard 2-4 business days. I would like some answers as to what the **** is going on and when you plan on releasing my money.