FI
FAEEZ I
1 reviews | Active since Jan 2010
28 Jun 2015, 18:19
DELAYED SERVICE
I requested that Nedbank increase my credit card limit on 2 June 2015. I then followed up on the 16th, 18th, 23rd and 26th of June 2015. I received a telephone call yesterday, with no apologies for the delay, but to request 3 months pay slips and bank statements. I told the agent to cancel my request for the limit increase as I will be closing my account. Is this what service levels is like at Nedbank?
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Nedbank's replyOfficial
28 Jun 2015, 21:49Hello Faeez Ismail,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply28 Jun 2015, 21:49
Official
Hello Faeez Ismail,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team