Delayed personal loan

Subject: Formal Complaint Regarding Poor Service and Loan Delay – Kempton Park Festival Mall Branch

Good morning Nedbank,

I am writing to express my extreme disappointment and dissatisfaction with the service I recently received at your Kempton Park Festival Mall branch.

I made the decision to move from Capitec to Nedbank under the impression that I would receive a higher level of professionalism and customer service. Unfortunately, my experience thus far has proven otherwise.

On 04/06/2025, I visited the above-mentioned branch to apply for a personal loan. I was assisted by a sales consultant named Tebogo Makhubela. I submitted all the required documentation and digitally signed the necessary forms, although I was not given a proper explanation of what I was signing. I was assured that the loan would be processed and the funds would reflect in my account within one business day.

As of today, 07/06/2025, no funds have been deposited, and no proper follow-up has been made by the consultant. We had to initiate follow-up calls ourselves, only to be told that my employment verification was still pending, with claims that my employer was unreachable—claims I know to be untrue.

The lack of communication, accountability, and urgency has caused significant disruption to my financial plans. I find this level of service unacceptable, especially from a bank that markets itself as professional and customer-focused.

I request that this matter be escalated immediately and that I be provided with:

A clear update on the status of my loan application.

An explanation for the delay and misleading communication.

Assurance that corrective steps will be taken to ensure such incidents do not occur again.

I trusted Nedbank with my financial needs, and I sincerely hope this issue can be resolved promptly and professionally.