Delayed payments from Nedbank Insurances on my home and personal loans for three months, collection department harassments for payments.

I've been waiting for almost three months, even now I don't have the outcome of my policy/insurance claims. I've been in an out of reversing my debit orders as I told Nedbank that I've completely lost my income. my policy are there to cover me on this time of distress but Nedbank insurance not communicating of the outcomes but request documents from documents for which I did so on July 2020. I appreciated the fact that you gave me 3 months payment holiday but that doesn't solve the problem, Your payment relief was rendered successfully even though the points are subtracted by the delay to pay my personal and home loans. I've instalment protection policy on my home loan with Ref's ***, also I do have credit protection policy Ref ***, on your last communication I got this ref ***8 for my house and later Munsamy requested me to fill retrenchment form as i have clearly indicated the unfairness of my company with ref C0820PLN***l. this frustrate me. I had to take my last money from my investment and put it on my home loan to avoid losing it. You can understand taking such stunt knowing that there is insurance which suppose to kicks-in and assist me. Please rectify this problems. I need solution as I have waited for three months but all you need is documents after documents. Please let insurance do pay what is meant to be. I will be happy if you pay as per the contract and rectify your mistakes.