1 reviews | Active since Jun 2019
Delayed application
On the 25th of April i started an online personal loan application with nedbank, i had none stop issues with their website getting stuck and not responding until i gave up and called them. An agent assisted with the application and a debit order mandate was sent to my banking app, as i was in the call the mandate expired before i could accept it, by the time i was done with the call nd logged in my app to approve it was long expired.
From there i kept getting emails requesting 1 document at a time, and i had countless calls made to nedbank enquiring about the status of my application and everytime i was told theres a document that i need to send, this dragged to the 30th and on the 30th where they were now claiming i did not send these documents.
On friday the 2nd i followed up again, mandate was sent to my app hours after i called and no one contacted me to login and accept it. This happened around 12pm, i sent an email to the agent that was helping me asking that they resend this mandate so i can accept before it expires, i even went to the branch at park station to request them to assist with sending the mandate nd i was sent from pillar to strength until i left with no help. I emailed the agent and she said she will request a new mandate the day ended still waiting for this mandate and money still not in my acc.
Am failing to understand why they keep sending expiring mandates and not alert me as the client to accept it? Why not send a non-expiring mandate which ill definitely get to accept when i log into my app?
Am not happy with the service at all, a loan taking 2 weeks just because of a mandate that expires in 2 minute????
1. 2 debit order mandates were sent to my FNB account without getting any alert that i need to approve new mandates. Your mandates expire to quickly yet you still do not alert me as the client who needs to accept it, how am i expected to accept something like this? Am not always on my banking app waiting for mandates that pop up at anytime.
2. My application dragged for days and all movements that happened with it i was the one making follow ups, how many times was my application escalated?? You would request documents one by one after i followed up.
3. Now that my application has been declined, what will happen to my credit score? Its now *****ed and dropped yet i did not benefit from this? With my score thats damaged now which other institution will help me? Now my next application will be declined because of Nedbank poor service thats costing me money?
1. 2 debit order mandates were sent to my FNB account without getting any alert that i need to approve new mandates. Your mandates expire to quickly yet you still do not alert me as the client who needs to accept it, how am i expected to accept something like this? Am not always on my banking app waiting for mandates that pop up at anytime.
2. My application dragged for days and all movements that happened with it i was the one making follow ups, how many times was my application escalated?? You would request documents one by one after i followed up.
3. Now that my application has been declined, what will happen to my credit score? Its now *****ed and dropped yet i did not benefit from this? With my score thats damaged now which other institution will help me? Now my next application will be declined because of Nedbank poor service thats costing me money?