Delay receiving Withdrawal from Dream maker Policy

I went into the bank last week and signed all of the forms given to me to withdraw the funds from my dream maker policy. After not hearing another word from Nedbank, I phoned yesterday morning to query the progress and was told that there was another form that needed to be signed. I duly signed it and returned it via email immediately.<br> <br> After no response from D Naidoo I went to the Hillcrest bank this morning & was told to phone the call center where Moses informed me that D Naidoo now had the necessary docs but requires confirmation of the amount to pay. <br> <br> I emailed D Naidoo and requested that it be paid today and was told that she has everything but that there is no one available to authorize it - I find this unacceptable.<br> <br> I am very disappointed and will not be saving with Nedbank again as they take your money to 'save' but when you need it back they take forever to deliver. Why would I want to save with a bank that doesn't want to give me my money back when I desperately need it?