Delay in Receiving an Original Paid Up Letter

On 7 Feb 2022, I settled my Nedbank Credit Card in full. I requested an original paid-up letter since then but only received a version that says "Copy". I have been calling numerous departments and spoke to numerous Nedbank employees who escalate the matter but never provides me with an original paid-up letter. To make matters worse, today I received an SMS from Nedbank stating my credit cards are expiring and new ones will be delivered to a branch near me. How on earth is this possible if my account has been settled and closed?

I need assistance to receive an original paid-up letter ASAP.

This terrible service is frustrating.