DELAY IN EMAILING STATEMENTS

Hi there,<br> <br> In the past it took Nedbank 3 to 4 months to send bank statements via the post office.This was than changed to collection at the siemet road branch and this took 2 months before the statement was actually received by the branch.in order to speed up the process,we opted for the statements to be emailed to us.it is now the 15th of October and the statement for the period ending 30 September has not been emailed to us to date.over and above i do not have our paid cheques on hand for the past 2 years. this was raised at the branch level with no satisfactory response. we have been loyal customers with nedbank over the last 40 years and the service levels have been deteriorating over time. 4 months ago a consultant contacted us requesting feedback on service levels and this was communicated to the consultant.No improvement/feedback on our complaints.the message being relayed to us is that our business is no more valued by nedbank. <br> <br> Disgruntled<br>