Delay in closing of account - then cant close it

On the 7th of August I phoned Nedbank advising them that I was closing my account, as it was dormant for over 6 months. After re depositing money, and them charging me bank charges to reactivate my account I was finally in a position to close this account. On the 21st of August I phoned to find out when my account would be closed, they advised me they would get back to me. On the 24th of August I was phoned to be advised that they would only close my account in branch. Totally unacceptable, It took them three weeks to advise me not possible, and to top it off, they had an email on file that was never mine.<br> I refuse to pay another months bank charges. Nedbank advised me on the 7th they could do it, maybe they should keep to their word.<br> <br>