Defrost my MONEY NEDBAN****ITS MINE!

<p>I Opened an account at Nedbank Parklands branch , i did not receive a card i was told i should deposit a R50 and come back to collect my card, i never went back to go get the card as i was busy and did not need to use the account. So this month i decided to switch my salary and start using my Nedbank account, i went to The branch in Cape Town in adderley street, the lady gave me the prove of account to give to my employer and then said she cannot issue me with a card, only after my salary would be deposited then i shud go back they will deduct the bank fees and then i can get a card. This was 23 May. The next day 24 May i called the call centre to enquire about why i cant be issued a card, they told me that a conaultant can not tell me they cant issue me with a card, even if its not my branch. I then went back to the same branch i was helped by a young guy, i explained to him that i can not wait for 25 may to b issued a card i will neeed my money and will not have time to get to any bank coz if my upcoming work schedule, i then accepted the fact that i will not be issued a card that day then requested he activate something like atleast cellphone banking so that i can access MY MONEY WHICH I WORKED HARD FOR THE ENTIRE MONTH. So he did and when my salary was deposited and i could use that services to do my transactions on the 25th of May. So </p> <p>This morning 26th of May, i wake up OUT OF THE PINK OF THE SKY, i could not access my money, i could log in to my account but could not touch transfer or pay anything from my account. I wantef to imali money to get to work, but this has been IMPOSSIBLE to achieve. My Money Reflects and i could see it but thats all i could do. Just LOOK AT NEDBANK FREEZING MY MONEY. Confused, completely stuck and stressed i wanted to then see if i can pirchase airtime via the *130 * situationit said NO ACCOUNT EXISTS FOR THIS ID NR, therefore I had to SEND A PLEASE CALL ME TO A FRIEND WHICH I HAD TO USE LAST IN HIGH SCHOOL TO SEND ME AIRTIME TO CALL THE CALL CENTRE. I then spoke to an agent to change this. I have recharged 3 times, sobthat meant 3 please call me's to 3 friends to send me R29 this was so humiliating and a complete WASTE of all of my airtime, with absolutely no result or change in my Send iMali limit or my account status. still cannot withdraw money!! Each time i either get cut off mid conversation, or put through to a new agent, who has to put me through to a portal where I enter my profile details. This then tells me my profile is not active, which redirects me to a new call centre agent, who then "activates my profile" and tells me to call back in 15 min,. I call back, get through to yet another new agent, who puts me through to the portal, which STILL does not accept my profile number, which YET AGAIN redirects me to YET another agent, who then tells me to call in again and try log in again, and this endless loop continues, and does not bring me any closer to success. Why does an agent tell me she will activate my profile and it will take only15 minutes, then after calling back after waiting 2 hours, my profile is still not active? Why do i have to WASTE airtime that i had to hustle calling your useless call centre for one simple thing, that no one can seem to sort out!!! I had to call my sister to send me money so that i can get to work and another friend to get home from work, while i have money that i can just look at. Nedbank did not leave a good impression, my 3rd day using Nedbank and i can not catch a break. I then now have to wait for FICA DEPT to be open coz apperantly its an issue with proof of residence. My question is...How is it that the account was open and opperatung since December 2016 and now they need a proof of rrsidence when i supp**** the bank with all of that information appon registering the account. Who was layinG in bed last night tjinking out ways to f*c* up my day and leave me completely broke but atleast left the optiin for me to see my money i cant touch...This service is DISGUSTING to say the least, or I spend +-R100 rand on airtime trying to call the call center just to be able to withdraw some cash from my OWN account, an account i paid to open so that it can go ahead and freeze the money i earned working my ass off. Your service and fees are BEYOND pathetic!!! I am leaving this bank as soon as my money is accessible and ibwould not wish this apon my worst enemy! </p>