Deeply Disappointed by the Service at Nedbank

I am extremely disappointed with the service I have received from Nedbank. My account issue has been ongoing for three weeks, and each time I follow up, I am simply told to wait another 24 hours with no resolution. I have received inconsistent information from different consultants and multiple empty promises, which is both frustrating and unprofessional. I had intended to move my salary to Nedbank, but this experience has raised serious concerns about their service reliability. I would appreciate urgent intervention and a clear resolution to this matter.