De*****ed by Nedbank

Few years back I was offered a credit card at Nedbank. I went to collect it at the branch. When I got to the branch, I was as then offered a bank card of which I was told it has zero bank charges and I can use it whenever the need arises as I will not be charged on it. Late 2025 I received a message that I owe Nedbank R700+ on the card. I went to the branch of which I was told that you so the card of Zero charges did exist and on the previous year they started charging R5 and R7 in 2025. I was never informed of any policy changes on the card and even thought the card was closed as I have never used it. I tried to explayat the branch and none wanted to take responsibility.

Now I am been handed over saying I should make arrangements to pay the money that I was never notified when it was first changed. I feel de*****ed as the card was opened on zero charges and when they decided to charge it I was never informed until late last year.